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Technical Support

Gap Group’s staff provides comprehensive assistance to member counties. Our technicians have prior experience working both in tax assessors’ offices and in the Department of Revenue.


For basic WinGAP questions, please send an email to our tech team. Please direct general Department of Revenue questions directly to the DOR agents.

Online Support

For issues that require in-depth technical assistance or remote access, fill out the form below to connect with one of our experts.

Remote Service

Through the software Teamviewer, connections can be made to allow WinGAP technicians the necessary access to resolve issues 24/7.

Logon to Online Support

Our technicians work expeditiously to answer your questions and resolve issues as quickly as possible. 
• Click the submit button only once
• Please be patient, wait times vary
• Do not call repeatedly

Online Support Closures 

November 23 and 24. Due to DOR Short Course, Online Support will also be closed Monday, November 27 through Friday, December 1. Please email for assistance during that week.

Live representatives are online and standing by!

Meet your representative on-screen and get answers to your questions in real time.

Online Support Schedule 

(subject to change without notice)

Monday: Nathan Evans

Tuesday: GMASS

Wednesday: Ben Pope

Thursday: GMASS

Friday: Blair McLinn